- \n
- Point-and-click simple<\/li>\n
- Agile enough to keep pace with policy shifts<\/li>\n
- Compliance baked in, not bolted on<\/li>\n
- Documented OPEX cuts north of 40%<\/li>\n<\/ul>\n
Ready to cauterise that legacy cash leak? Let\u2019s dissect why old-school CCM bleeds budget\u2014and how a clean break flips spend into ROI.<\/p>\n
The Hidden Costs of Legacy CCM (Buckle Up, There’s a Bunch of Them)<\/h2>\n
The cost to implement legacy CCM solutions is enormous.<\/p>\n
The average enterprise spends somewhere between $200k and $1M to get a legacy CCM up and running. But you’ve already done that. It’s water under the bridge. Now you’re good, right?<\/p>\n
Not exactly. Legacy CCM costs you a ridiculous amount of money every day<\/em>. This is because there are hidden operational costs to using this old-school software:<\/p>\n
IT Dependency<\/h2>\n
Implementing CCM isn’t enough. Your enterprise has to actually use<\/em> the software.<\/p>\n
Sadly, most legacy CCMs are hard to operate. So, many enterprises hire third-party IT teams to update and maintain their systems. As you know, it costs money to work with these professionals.<\/p>\n
But let’s pretend your enterprise can update and maintain its CCM internally<\/em>. It has a crack team of programmers to quickly design automated document workflows<\/a>.<\/p>\n
You’re still<\/em> dependent on IT. What if you need to update a document workflow right now<\/em>, but IT can’t get to your request until next week? Worse, what if the person in charge of this process leaves your company? You could experience opportunity costs that leave your business in a tight spot.<\/p>\n
\u201cTraining internal staff to use and maintain a CCM solution is difficult. Often, it leads to the realization that there will be a permanent dependency on the implementation partner\/integrator. The learning curve is just too steep\u201d \u2014 Erwin Buggenhout, Document Automation Product Manager, Experlogix<\/div>\nTime to Market<\/h3>\n
As mentioned, it takes time to update document workflows with legacy CCM software. This can lead to opportunity costs\u2014especially in the financial services, healthcare, and government spaces.<\/p>\n
Think about it: the products these companies sell are largely based on paperwork. A financial institution might sell loans or insurance policies. A healthcare provider sells expertise and medical procedures. And government organizations collect taxes. All these products need written documentation.<\/p>\n
If your enterprise can’t produce updated and personalized communications in a timely manner, it will lose customers. Then it will lose revenue.<\/p>\n
\u201cIf paperwork is essential to the product you sell, as it is in the financial, healthcare, and government industries, the time it takes to iterate a document process can have a tremendous impact on your bottom line.\u201d \u2014 Erwin Buggenhout, Experlogix<\/div>\nCompliance Issues<\/h3>\n
Inability to respond fast to changing circumstances is super<\/em> problematic.<\/p>\n
First, it leads to missed opportunities. Second, it complicates regulatory compliance. After all, laws change quickly. If you can’t keep up with these changes, you’ll pay hefty fines.<\/p>\n
How about a real-world example? On June 28th, 2025 the European Accessibility Act<\/a> will take effect. The EAA mandates accessibility standards for digital products and services, emphasizing usability for individuals with disabilities. While not explicitly addressing document output, the EAA indirectly highlights the importance of ensuring document accessibility to meet broader digital accessibility goals.<\/p>\n
In the US, Section 508 of the Rehabilitation Act sets similar standards, and so does the Disability Discrimination Act in Australia, or even on a more local level, the Accessibility for Ontarians with Disabilities Act in Canada.<\/p>\n
Is your brand ready to adapt? And while you are adapting to new accessibility requirements, at the same time European countries are rolling out electronic invoicing requirements. These are based on Europe\u2019s Electronic Invoice Directive 2014\/55\/EU, which mandates electronic invoicing for public procurement, but is broadened by several member states to all B2B transactions. Are you ready to send invoices in UBL\/XML format to customers in Germany or Belgium?<\/p>\n
There\u2019s a lot to think about when it comes to following the rules. Being aware of all applicable rules may be a challenge in itself, if you operate on a global scale, let alone being fast to implement the changes that are needed to make your digital document processes comply. For sure slow update cycles of a legacy CCM deployment won\u2019t help you.<\/p>\n
\u201cIf you depend on third parties or scarce internal know-how to operate your CCM, it will be hard to comply with evolving policies and regulatory requirements.\u201d \u2014 Erwin Buggenhout, Experlogix<\/div>\nLoss of Productivity<\/h3>\n
We’re in the midst of a technological revolution.<\/p>\n
Cloud-based solutions allow companies to access data from anywhere and scale operations faster<\/em>. AI-powered platforms eliminate manual tasks, which can improve productivity and results.<\/p>\n
Legacy CCMs aren’t able to fully capitalize on either of these advancements. As such, the enterprises that use legacy CCM aren’t as productive as they should be. This has obvious financial implications.<\/p>\n
\u201cMost legacy CCMs use technology that is not ready to embrace the productivity boost offered by cloud-native and AI-powered alternatives. The inability to benefit from these advances is costly.\u201d \u2014 Erwin Buggenhout, Experlogix<\/div>\nModern CCM: What Today\u2019s Fastest Teams Are Really Using<\/strong><\/h2>\n
What a Smarter CCM Solution Looks Like<\/h3>\n
In a nutshell, legacy CCMs rely on IT or consultancy services to operate.<\/p>\n
Because of this, enterprises that use legacy CCM software often experience slower time to market, more compliance issues, and lower productivity levels than enterprises that use modern CCM software.<\/p>\n
This begs the question: what does modern CCM software look like? This comparison table illustrates the difference between legacy and modern CCM solutions:<\/p>\n
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